Originally from a Telco background, Kenny has over 12 years experience in customer analytics, business analysis & computer-based simulation. He has an MSc in Operational Research (aka Management Science), and is a professional member of the British Computer Society, Operational Research Society & Simulation Australia. ;

Kenny's uses a blend of several qualitative and quantitative methodologies to help business understand their customers and processes better. 

With a eye for new technology and methodologies, Kenny enjoys working in emerging areas, such as Social Network Analysis (SNA) and computer simulation.

• Simulation model of Sydney Harbour, for Sydney Ferries
• Melbourne’s Royal Children’s Hospital
• three factories
• two ports
• health facility in a well known department store
• Telephone usage & cost saving analysis
• Building usage and effectiveness
• Customer data cleansing
• Training and Development of staff
• Performance Measurement
• Web application development
• Service Desk Analysis
• On-line Customer Survey